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COVID-19 INFORMATION

COVID-19 (Coronavirus)

According to the Centers for Disease Control and Prevention (CDC), the outbreak of Novel (New) Coronavirus (also known as Covid-19) was declared a public health emergency of international concern by the International Health Regulations Emergency Committee of the World Health Organization (WHO) on January 30, 2020. Since then, we have taken steps to help protect the health of our clients and co-workers. As of March 11, 2020, the WHO declared the Covid-19 outbreak a “global pandemic.”

What You Need To Know Regarding Your Pets

  • At this time, we know that COVID-19 does not affect our pets.  Although they may build immunity to it if exposed and thereby test positive, they do not develop any clinical illness and are unable to carry it or pass it to humans.
  • Dogs may have been vaccinated against coronavirus in the past but this strain is a mild diarrhea strain and is not related to the COVID-19 virus.
  • It is uncertain, but it is suspected that our pets could act as a surface to transmit the virus from person to person as could a door handle or countertop.

What We Are Doing

At this point, we have implemented the following strategies within the clinic to attempt to limit spread of the disease.

  • We have decided to streamline our hours of operation from 8:00 am to 6:00 pm Monday to Friday.  The Emergency Veterinary Clinic of Waterloo Region still remains open outside of these hours and may be reached at (519) 650-1617.
  • For our physical rehabilitation facility,  it is temporarily closed.
  • We have divided our staff into two separate teams to ensure that in the unfortunate event that we have an exposure situation in the hospital, that it will only affect one half of the available staff and allow us to continue servicing our patients.
  • A schedule has been set up to sanitize public surfaces on at least an hourly basis or in the case of exam rooms, after every appointment.
  • Delaying return to work (for 14 days) for co-workers who have recently travelled internationally.
  • Placing increased emphasis on the importance of staying home when sick or when feeling they may become sick.

What We Are Asking Our Clients To Do

We are asking clients who plan to visit our office to also help keep our co-workers and other clients safe by doing the following:

  • At this time, we are trying to respect the recommendations for social distancing.  In doing so, we have set up several protocols to ensure we do not have a crowded waiting area.  These are as follows:
    • Doors will be labeled with one door used for Retail Pickup and the other for Patient Care.
    • We are asking clients to remain in their vehicle when they arrive to the clinic.  From there, we are requesting that you call us at (519) 743-1322 and let us know that you have arrived (as phone lines are extremely busy, if you can not get through, please keep trying). At that time, the receptionist will take a history and list of concerns that you have, When the veterinarian or technician that will be seeing your pet is available, a staff member will meet the client at the door.
    • Once the patient has been assessed, the vet or technician will call the owner from the exam room and go over their findings. If the client needs to come into the building the vet or tech will make that decision.
    • Cash payments will not be accepted at this time. We will continue to accept Vias, Mastercard and now E-Transfers.  The invoice will have been discussed in advance by the vet or tech.  All other payments can be processed over the phone.
    • Once payment is made, your pet and any food or medications will be brought out to you by one of our staff members.
  • Please notify us if you are sick or feel that you may become sick before your visit, so that we can make alternative arrangements or discuss options with you.
  • Take the Ontario Government’s self-assessment before visiting our office (click the button below)
    • please stay home and contact us if you have any one of the following symptoms:
      • fever
      • new cough or difficulty breathing
      • muscle aches
      • fatigue
      • headache
      • sore throat
      • runny nose
      • diarrhea
  • Please cough or sneeze into the bend of your arm when inside our office.
  • If you have recently traveled internationally, please follow the Public Health advisories and self-isolate for 14 days.
  • For clients that would prefer to do online orders for food or other retail products including medications, we have decided for the time being to offer free shipping on all web store purchases over $100.00.

Take a self Assessment

Resources

Public Health Ontario

Canada Public Health

Ontario Veterinary Medical Association info sheet on COVID-19

Canadian Veterinary Medical Association info sheet on COVID-19